Cylier, Inc. ("Cylier," "we," "us," or "our"), a California corporation, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Cylier platform, website, and related services (collectively, the "Services"). By using the Services, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, password, and other registration details.
- Payment Information: Billing address and payment method details (processed securely through our third-party payment processor — we do not store full payment card numbers).
- Profile Information: Investment preferences, saved properties, alert configurations, and other settings you provide.
- Communications: Information you provide when contacting us for support or feedback.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, searches performed, properties viewed, and interaction patterns within the Services.
- Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Log Data: IP address, access times, referring URLs, and server logs.
- Location Data: General geographic location derived from your IP address.
1.3 Information from Third Parties
We may receive information about you from third-party sources, such as authentication providers (e.g., Google) if you choose to sign in using a third-party service, or from analytics and advertising partners.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Services, including generating personalized property analyses and investment insights;
- To process transactions, manage subscriptions, and send billing notifications;
- To send you property alerts, reports, and other service-related communications;
- To respond to your inquiries, requests, and support needs;
- To analyze usage patterns to improve user experience, develop new features, and optimize platform performance;
- To train and improve our AI and machine learning models used to generate property analyses (using aggregated and de-identified data);
- To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities;
- To comply with legal obligations and enforce our Terms of Service.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When your account is deleted, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes (such as maintaining records for tax or accounting purposes).
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
- Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions in any such communication.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days or as required by applicable law.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is collected, used, shared, or sold;
- The right to delete personal information held by us;
- The right to opt out of the sale of personal information;
- The right to non-discrimination for exercising your CCPA rights.
We do not sell personal information as defined under the CCPA. To submit a verifiable consumer request, please contact us at [email protected].
9. Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at [email protected].
10. Third-Party Links and Services
The Services may contain links to third-party websites or services that are not operated by Cylier. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cylier, Inc.
Email: [email protected]